Help Desk Technician - Information Technology Services

 

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Help Desk Technician - Information Technology Services

Expected Start Date: As soon as a suitable candidate is found.

Date Posted: 02/11/2021

Application Deadline: Open Until Filled.

Position Title: Desktop Support Technician
Department: Information Technology Services
Reports To: Director of Information Technology Services

GENERAL SUMMARY:
Provide workstation and on-call IT support services for the College community.

ESSENTIAL JOB FUNCTIONS:
Answer help desk calls.
Provide hands-on and remote-controlled workstation support services.
Manager hardware and software procurement, deployment and disposal.
Resolve calls in the call tracking system; assume primary responsibility for client workstation support.
Manage print server queues and network printers.
Provide on-call support as needed.
Record all support activities for tracking and monitoring purposes.
Participate in ITS planning functions.
Work with Support Center analysts and senior technicians to understand workstation support needs.

Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
Must be able to work flexible hours.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).

  • Exceptional interpersonal, analytical and organizational skills.
  • Strong customer service/customer relations skills.
  • Familiarity with DOS/Windows and Lotus SmartSuite application software.
  • Ability to translate technical terms into non-technical language.
  • Ability to ascertain the criticality of incoming requests and prioritize.
  • Understanding of word processing, spreadsheets, and terminal products to properly diagnose problems.
  • Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.
  • Proficiency in audiovisual equipment.

 

EDUCATION AND EXPERIENCE:

o Associates degree in Computer Science or related field from an accredited college or university.

  • Minimum (Three) years of experience in computer support.

e A+ Certification

  • Desktop support experience
  • PC reimaging experience
  •  

To Apply

Complete an Application for Employment online. Faculty positions may still require applicants to mail transcripts and other documents. See application for details.

 

For questions regarding this posting contact:
Paine College
Office of Human Resources
706-821-8636

Paine College is an Affirmative Action, Equal Educational Opportunity Institution.

 

Staging Enabled